Legal
Privacy Policy
Last updated: April 13, 2026
Hollow Sky, LLC ("we," "us," or "our") operates the website hollowskyhouse.com and provides short-term vacation rental services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a booking.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you submit an inquiry or join our waitlist
- Booking details including check-in and check-out dates, number of guests, and payment information
- Communications you send us via email or contact forms
We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs through Google Analytics.
How We Use Your Information
We use the information we collect to:
- Process and manage your booking reservation
- Send booking confirmations, check-in instructions, and related communications
- Respond to your inquiries and provide customer support
- Send waitlist updates and early access notifications (only if you opted in)
- Improve our website and understand how visitors use it
- Comply with legal obligations
Payment Information
All payment processing is handled securely by Stripe. We do not store your full credit card number, CVV, or payment credentials on our servers. Stripe's privacy policy is available at stripe.com/privacy.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Stripe for payment processing
- Google Analytics for website analytics (anonymized data)
- Service providers who assist in operating our website or conducting our business, subject to confidentiality agreements
Cookies
Our website uses cookies and similar tracking technologies through Google Analytics to analyze website traffic and usage. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. Booking records are typically retained for seven years for tax and accounting purposes.
Your Rights
You have the right to access, correct, or delete your personal information. To make such a request, please contact us at todd@hollowskyhouse.com. We will respond within 30 days.
Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Hollow Sky, LLC
Preston Hollow, New York
todd@hollowskyhouse.com